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This report outlines a rigorous, multidimensional framework for evaluating quality and outcomes in psycho-oncology services, which can be flexibly adapted to local needs and priorities.
It aims to challenge psycho-oncology services to develop and standardise procedures that address the clinical and operational aspects of quality, while maintaining a firm focus on the experiential.
The proposed framework focuses on six key domains of service quality:
- Is this service safe?
- Is this service equitable, while also focused on those most in need?
- Is this service timely and responsive?
- Is this service respectful, collaborative and patient-centred?
- Is this service offering effective interventions?
- Is this service contributing to efficient multidisciplinary care?
To address these domains, psycho-oncology services need to draw on multiple, convergent sources of data, including key performance indicators, activity levels, patient self-report measures, feedback from professional colleagues, etc.
Scope of this document
What do we mean by quality and outcomes?
A framework for quality and outcomes in psycho-oncology
(i) Key performance indicators
(ii) Activity levels
(iii) Staff qualifications, registration/accreditation and supervision
(iv) Quantitative patient self-report measures
(v) Qualitative patient feedback
(vi) Feedback from professional colleagues
(vii) Additional data sources
Addressing outcomes and quality
(i) Is this service safe?
(ii) Is this service equitable, while also focused on those most in need?
(iii) Is this service timely and responsive?
(iv) Is this service respectful, collaborative and patient-centred?
(v) Is this service offering effective interventions?
(vi) Is this service contributing to efficient multidisciplinary care?
Summary for cancer managers and commissioners
Appendix I: A co-designed evaluation of a reflective practice/supervision group
Appendix II: Service quality and outcomes checklist